ISO/IEC 20000:2019 PDF

ISO has created a practical guide on how to manage services in today°s dynamic service environment using ISO/IEC 20000-1:2018. Additionally, it also describes how to incorporate popular management methods (such as Agile, Lean or DevOps), service management frameworks and methodologies (ITIL°, COBIT°, CMMI-SVC°), and additional standards (ISO 9001, ISO/IEC 27001, ISO 31000) into the IT service management system.

File Size :	1 file , 810 KB
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Published :	06/01/2019